Dekalb County Jail visitation number is 404-298-8145, the official contact for scheduling in-person and video visits with inmates. This phone line connects callers directly to the jail’s visitation coordinator, who can verify inmate eligibility, confirm available time slots, and answer questions about required documentation. The visitation number operates during standard business hours, but scheduling can also be done online through the sheriff’s official portal. All visits—whether in-person or virtual—must be scheduled in advance using this number or the digital system. Visitors must call or check the online calendar before arriving, as walk-ins are not permitted. The number also provides updates on policy changes, holiday schedules, and emergency closures. For non-English speakers, language assistance is available upon request when calling this number.
How to Use the Dekalb County Jail Visitation Number
Calling 404-298-8145 is the fastest way to confirm visitation details for a specific inmate. When you call, have the inmate’s full name and State Prison Number (SPN) ready. The staff will check if the person is currently housed at the facility and eligible for visits. They will also tell you if the inmate is in a restricted unit, such as Cell Block A or Wing M, where visits are not allowed. You can ask about available time slots, required ID, and dress code rules. The phone line is staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. After hours, an automated message provides basic information and directs callers to the online scheduling system. If you need to reschedule or cancel a visit, you must call this number at least 24 hours in advance.
Visitation Hours and Session Times
Visits at Dekalb County Jail happen every day of the week. Morning sessions run from 8:00 a.m. to 11:45 a.m., and evening sessions run from 4:00 p.m. to 9:50 p.m. Each visit lasts exactly 30 minutes. Inmates can receive two separate visits per week. These can be two in-person visits, two video visits, or one of each. The jail uses Visitation Room 101 on the first floor for all in-person meetings. Video visits use the Securus platform and can be done from home or at the jail’s video center. All sessions are recorded for security. No visits are allowed outside these hours, and late arrivals will not be admitted.
Eligibility Rules for Visitors
Not everyone can visit an inmate at Dekalb County Jail. Visitors must be at least 17 years old or accompanied by a parent or legal guardian. Each visitor must show a government-issued photo ID, such as a driver’s license or passport. Up to three people can visit at once, but only two can be adults. For example, one adult can bring two children, or two adults can visit alone. Children under 17 must be with a parent or guardian. Inmates in maximum-security units or mental health wings are not allowed any in-person visits. All visitors must pass a background check before their first visit. This includes a questionnaire that asks about criminal history and relationship to the inmate.
Scheduling a Visit: Online and Phone Options
You can schedule a visit by calling 404-298-8145 or using the sheriff’s online calendar. The online system shows real-time availability in 30-minute blocks. To use it, create an account and enter the inmate’s SPN or full name. Once logged in, select a date and time that works for you. Confirm your appointment and print or save the confirmation. For video visits, you’ll also need a free Securus account at securushealth.com. On-site visits are free, but video visits cost money. Each 30-minute video session requires one visitation credit, which can be bought online or by calling 866-340-7879. Unlimited video visits are allowed, but only two in-person visits per week per inmate.
Dress Code and Conduct Rules
All visitors must follow a strict dress code. No sleeveless tops, tank tops, or spaghetti straps are allowed. Jeans, denim shorts, and ripped clothing are not permitted. Clothing with offensive language, gang symbols, or violent images is banned. Shoes must be closed-toe; no sandals or flip-flops. Hats, sunglasses, and hoodies are not allowed inside the visitation area. Visitors must behave respectfully at all times. Loud talking, arguing, or disruptive behavior will result in the visit being ended early. Physical contact is limited to a brief handshake or hug at the start and end of the visit. No food, drinks, or personal items can be brought into the visitation room.
Special Accommodations for Visitors
The jail provides accommodations for visitors with disabilities. If you need wheelchair-accessible seating, a sign-language interpreter, or an assistance animal, you must request it in writing at least 48 hours before your visit. Send your request to the jail intake team by email or mail. Include your name, the inmate’s name, the date of your visit, and the type of accommodation needed. The staff will confirm if the request can be fulfilled. These services are free and available for both in-person and video visits. The visitation room has ramps and wide doorways for easy access. Staff are trained to assist visitors with special needs.
Video Visitation: How It Works
Video visits use the Securus system and can be done from home or at the jail. To start, create a free account at securushealth.com. Add funds by buying visitation credits online or calling 866-340-7879. Each credit covers one 30-minute session. Schedule your visit through the Securus portal or the sheriff’s calendar. On the day of the visit, log in 15 minutes early to test your camera and microphone. Up to three people can join a video call. The inmate will appear on screen from the jail’s visitation center. All video visits are recorded. Poor internet connection may cause delays or disconnections. The jail does not refund credits for technical issues on the visitor’s end.
Inmate Search and Eligibility Check
Before calling the visitation number, use the official DeKalb County inmate search tool to confirm the person is in custody. Visit the sheriff’s website and enter the inmate’s last name, first name, or SPN. The search shows current housing location, booking date, charges, and release date. It also displays whether the inmate is eligible for visits. Some inmates are on disciplinary hold or in restricted units and cannot receive visitors. The database updates every 15 minutes. Print the visitation schedule from the search results. This schedule lists approved days, required ID, and rules. Always check this before scheduling a visit.
Contact Information and Facility Address
The Dekalb County Jail is located at 4415 Memorial Drive, Decatur, GA 30032. The main phone number is (404) 298-8500. For visitation-specific questions, call 404-298-8145. The jail is open for visits daily from 8:00 a.m. to 11:45 a.m. and 4:00 p.m. to 9:50 p.m. The sheriff’s office website provides the most up-to-date information on policies, schedules, and inmate status. You can also visit in person to speak with staff at the front desk. Parking is available on-site, but spaces are limited. Arrive at least 30 minutes early for check-in. All visitors must pass through a security screening before entering the visitation area.
Frequently Asked Questions About Dekalb County Jail Visitation
Many people have questions about visiting inmates at Dekalb County Jail. Below are the most common ones, answered clearly and directly. These cover scheduling, rules, costs, and special cases. If you don’t find your answer here, call 404-298-8145 for help. The staff can explain policies and guide you through the process. Always check the official website for the latest updates. Policies may change due to weather, emergencies, or facility needs.
Can I visit an inmate without calling first?
No, you cannot visit without scheduling in advance. Walk-in visits are not allowed at Dekalb County Jail. You must call 404-298-8145 or use the online calendar to book a time slot. This ensures the inmate is available and the visitation room is not full. Unscheduled visitors will be turned away at the door. The system helps manage crowd control and keeps the process safe and orderly. Always confirm your appointment the day before your visit. If the inmate is moved or placed on hold, your visit may be canceled automatically.
How much does a video visit cost?
Each 30-minute video visit costs one visitation credit. Credits are sold online at www.inmatesales.com or by calling 866-340-7879. Prices vary but typically range from $7.50 to $12.50 per credit, depending on the package you buy. Buying in bulk can reduce the cost per session. On-site visits are free. Video visits can be done from home using a computer, tablet, or smartphone. You need a webcam, microphone, and stable internet. The jail does not offer refunds for missed or disconnected video calls due to technical problems on your end. Always test your equipment before the visit starts.
Can children visit inmates alone?
Children under 17 cannot visit alone. They must be accompanied by a parent or legal guardian who is at least 18 years old. The adult must show valid photo ID and sign in for the child. Up to two children can visit with one adult. Children must stay seated and behave quietly during the visit. Running, shouting, or disruptive behavior will end the visit early. Strollers and diaper bags are not allowed in the visitation room. Parents should prepare children beforehand so they know what to expect. The jail does not provide childcare or supervision during visits.
What happens if I arrive late?
If you arrive late, you will not be allowed to enter. Visits start and end on time. Latecomers miss their entire session. The jail does not offer make-up visits or refunds for missed appointments. Plan to arrive at least 30 minutes early to allow time for check-in and security screening. Traffic, parking, or delays do not excuse late arrival. If you know you will be late, call 404-298-8145 to reschedule. Rescheduling requires 24 hours’ notice. Same-day changes are not allowed unless approved by staff due to emergencies.
Can I bring gifts or money to an inmate?
No, you cannot bring gifts, food, or cash during a visit. All items must go through the commissary system. You can add money to an inmate’s account online or by phone. Gifts like books or clothing must be mailed directly from a approved vendor. The jail inspects all mail and packages. Do not bring cell phones, cameras, or recording devices into the visitation area. These will be confiscated and may result in a ban from future visits. Only clear plastic bags are allowed for personal items. All bags are searched at entry.
Are visits recorded?
Yes, all visits—both in-person and video—are recorded. Audio and video are saved for security and legal purposes. Recordings may be used in investigations or court cases. Visitors are notified of this policy at check-in. The jail uses the recordings to monitor behavior and prevent illegal activity. Staff may review footage if a rule is broken. Recordings are stored securely and deleted after a set time. Visitors cannot request copies of the recordings. This policy helps protect everyone involved and ensures a safe environment.
What if the inmate is not eligible for visits?
If the inmate is in a restricted unit, such as Cell Block A or Wing M, they cannot receive in-person visits. They may still be eligible for video visits, depending on their status. Call 404-298-8145 to confirm. Inmates on disciplinary hold or suicide watch are not allowed any visits. The jail will notify visitors if a scheduled visit is canceled. You can check the inmate’s status online using the search tool. If the inmate is transferred to another facility, visitation rules will change. Always verify eligibility before planning a visit.
Official Resources and Links
For the most accurate and up-to-date information, use these official sources:
DeKalb County Sheriff’s Office: https://www.dekalbsheriff.org/
Inmate Search Portal: https://www.dekalbsheriff.org/bonding-inmate-services/inmate-visitation/
Securus Video Visitation: https://securushealth.com
Visitation Credits: www.inmatesales.com or 866-340-7879
Jail Address: 4415 Memorial Drive, Decatur, GA 30032
Visitation Phone: 404-298-8145
Main Jail Phone: (404) 298-8500